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Privacy policy
All data on the website is protected and secure.
Updated 05/09/2025
1. Introduction
The protection of your personal data is a priority for Luxeau Énergie.
Through this privacy policy, we explain what information we collect, how we use it, and what your rights are as a user of our website and services.
2. Data controller
The data controller is:
luxeau énergie S.a r.l.
19 Rue de l’Industrie, 8069 Bertrange, Luxembourg.
3. Data collected
We may collect the following categories of data:
Identification data: surname, first name, postal address, email address, telephone number.
Data relating to your project: information submitted via our forms (e.g. quote request, solar simulation, appointment booking).
Technical data: IP address, browser type, browsing information via cookies.
Contract details: information required for invoicing, installation and monitoring of your energy project.
4. Purposes of processing
Your data is processed for:
respond to your contact requests and prepare quotations,
perform our services (installation, maintenance, after-sales service),
inform you about our latest news, events and special offers (if you have consented to this),
improve the user experience on our website,
comply with our legal and regulatory obligations,
protect our rights in the event of a dispute.
5. Legal basis
The processing of your data is based on:
the performance of a contract or pre-contractual measures,
your consent (e.g. newsletter subscription),
our legal obligations,
our legitimate interest (e.g. monitoring customer satisfaction).
6. Recipients of the data
Your data may be transferred to:
our internal teams (sales, technical, administrative),
our technical service providers and partners (hosting, CRM software, audience analysis),
public authorities or bodies if we are required to do so by law.
We never sell your data to third parties.
7. Transfer of data outside the EU
If certain data is processed outside the European Union (e.g. Google services, Meta), we ensure that appropriate safeguards are in place (European Commission standard contractual clauses).
8. Shelf life
We only retain your data for as long as is necessary to fulfil the purposes mentioned above:
customer/prospect data: up to 3 years after the last contact,
contractual data and invoicing: up to 10 years in accordance with legal obligations,
technical data (cookies): up to 13 months.
9. Your rights
In accordance with the GDPR, you have the following rights:
right of access and information,
right of rectification,
right to object and withdraw consent,
right to erasure (“right to be forgotten”),
right to data portability.
To exercise your rights, please contact:
19 Rue de l’Industrie, 8069 Bertrange, Luxembourg
You may also lodge a complaint with the CNPD (National Commission for Data Protection) – 15 Boulevard du Jazz, L-4370 Belvaux, Luxembourg.
10. Policy update
We may amend this policy to reflect legal or technical developments. The most recent version is always available on our website.